An exciting opportunity for a Customer Relationship Manager to join our client, a world leader in embedded digital security, based in North Gloucestershire. The ideal candidate will come with experience of B2B customer services, ideally from within the manufacturing sector and experience of managing a complex and corporate customer base. The role is on offer for a salary of between £23 – 28K pa, (doe) plus excellent benefits and will involve occasional travel within the UK and overseas.
The role centres around the following responsibilities and duties:
1.Ownership and management of a portfolio of customers, managing all contact relating to their daily operational activity which will involve responding to all incoming enquiries and primarily managing the customer’s expectations and 1st line relationship management.
2.Management of order processing activities including order entry, managing order expectations, obtaining technical data required for product creation and updating customer work in progress reports.
3.Stock Management for specific customers, Exception and Change Management
The ideal candidate will have the following specific experience:
*Previous customer service experience (business to business preferably) including experience of working with multiple customer accounts
*Experience of managing customer requirements (preferably in a manufacturing environment)
*Experience of dealing with customers in a face to face environment
*Ability to create and manage reporting requirements
*Proven ability to develop customer relationships over a prolonged period of time
*Co-ordination and management of small projects
*Presentation skills desirable
*Must have experience of using Excel
The successful candidate will ideally be educated to degree level or equivalent with ideally a customer service qualification. You will be a good and effective communicator at all levels (in writing and face to face), flexible and adaptable with excellent organizational skills, a confident and professional attitude, willing to take ownership and a problem solver. You’ll also need to be highly accurate with good attention to detail and the ability to multi-task.