Customer Relationship Manager – 18 month contract – North Gloucestershire
We are seeking a Customer Relationship Manager to join our highly successful client based in North Gloucestershire for an 18-month contract. The ideal candidate will come with solid experience from within a B2B customer services role and ideally of managing a complex and corporate customer base, preferably in the manufacturing sector. The role offers a competitive pro rata salary of up to £28K pa, dependent on experience, and will involve occasional travel within the UK and overseas.
The role centres around the following responsibilities and duties:
1.Ownership and management of a portfolio of customers, managing all contact relating to their daily operational activity which will involve responding to all incoming enquiries and primarily managing the customer’s expectations and 1st line relationship management.
2.Management of order processing activities including order entry, managing order expectations, obtaining technical data required for product creation and updating customer work in progress reports.
3.Stock Management for specific customers, Exception and Change Management
The ideal candidate will have the following specific experience:
*Previous customer service experience (business to business preferably) including experience of working with multiple customer accounts
*Experience of managing customer requirements (preferably in a manufacturing environment)
*Experience of dealing with customers in a face to face environment
*Ability to create and manage reporting requirements
*Proven ability to develop customer relationships over a prolonged period of time
*Co-ordination and management of small projects
*Presentation skills desirable
*Must have experience of using Excel
The successful candidate will be a good and effective communicator across all levels (in writing and face to face), flexible and adaptable with excellent organizational skills, a confident and professional attitude, willing to take ownership and a problem solver. A degree level education or equivalent qualification would be of advantage.