Job Description
We have an exciting opportunity for a ‘Remote Software Support Engineer’ to join our clients’ Smart Services Team, a world leader in embedded digital security in return for a salary of up to £38K. The role is based at the clients’ offices in North Gloucestershire however will involve frequent international travel.
What does the role involve?
The main task of the role will entail supporting the operation and use of our clients’ hosted Smart Services. This will involve the resolution of software and hardware incidents, keeping an accurate log of these on the incidents database, the creation of software deployment packages as well as the validation and deployment of software corrective actions. You will also be in charge of the after-sales technical support of the Smart Services and as part of this you will be required to closely communicate with the customer during the treatment of an incident, ensure follow-up and documentation of the problem and participate in its resolution in collaboration with internal departments. Additionally you will be required to provide internal and external training on Smart Services.
What skills and experience are required?
The ideal candidate will have excellent analytical skills with meticulous attention to detail and is able to work autonomously as well as part of a team. We will also be looking for excellent communication skills, some experience of previous customer support or having worked in a customer facing role as well as fluency in English. In terms of technical skills and experience we are ideally looking for someone with previous experience within a software support or software development role, who has completed at least a two or three year diploma course within technical support, informatics or electronics, strong knowledge of the Windows environment and specific knowledge of SQL Server, Java, C or C++. Additional knowledge of Windows. Unix, web services and SOA would be a plus.
Enjoy Recruitment Group / Creative Mettle – acting as an Employment Agency in relation to this vacancy.
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